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Archive for August, 2009

Recognizing the Curse of Knowledge

August 30, 2009 1 comment

From my last post on describe one impact of the curse of knowledge & said I was going provide method of avoid it. Although if we can’t see it happening, how can we avoid it? So let’s talk about recognizing it first.

The core issue is people having missing information. It could be as simple as weird acynoymns.

First, we need to recognize when does it happens.
You know the curse of knowledge is occurring when:
 – Everyone is disagreeing against 1 or 2 people (it could be you)
 – The same topic keeps on coming back
 – Too much arguing
 – Both side is giving incoherent suggestion
 – When someone look confused & keeping quiet (Scare of looking stupid)
 – When someone sounds like they don’t know what they are talking about
These are all signs one or both side being misinformation or misunderstood.

To break this is to make sure the other understand the situation or you just start asking question. That’s the quick version. I will leave the details & the how till next post. (9 days from now, after a sunny vacation … Cheers)

Categories: Leading, Teaching

Curse of Knowledge … on Delegation

August 19, 2009 2 comments

book-SpiritEarlier today, I read a post from Ravi Kudesia at Brazen Careetist about the curse of knowledge on innovation & it reminded me of Guy Kawasaki’s Reality Check. The book said the following:

“The curse of knowledge… Lots of research in economics and psychology shows that when we know something, it becomes hard for us to imagine not knowing it.”

At first it not seem that important, but when you can’t delegate because your team can’t produce the similar results as you … it is devastating.

Have you ever experienced someone training you tries explain what to do in one shot … then give you a stupid look when you starting asking questions?

When someone knows how to do something it will seem easy to the person because of their knowledge & experience. Although they try to explain it, but they cannot explain it in Layman’s terms; Even if they want to delegate some tasks,  they couldn’t.  This is one of the power from the Curse of Knowledge.

Next post I will attempt to find some ways to beat this curse.

Categories: Leading, Teaching

Learning: Building Confidence is Key

August 11, 2009 Leave a comment

ridebikeLast weekend, I was teaching two grade 4 students about long division. It was one of their first time learning it, so of course there were mistakes every try.

One thing I learnt was people learning new things set their impression of being good/bad at something very easily.

Steps to learn new things:
1. Never say the word ‘wrong’ … use a positive tone

2. De-emphasis the importance of making mistakes
    (Never make them feel bad for trying)

3. Giving them permission/encouragement to try again

4. Joke & have fun

5. Complement of small success … builds confidence

6. Let go

Just like learning to ride a bike or skating, it might take a bit of time to start, but once the confidence of not falling is gone … the learning speeds up + the fun begins.

This works on adults as much as kids; in my day time job, sometimes I would teach the IT system we are implementing to new team members. Depending on their confidence level, I had applied the above method & it works. With confidence, it takes people 2-3 days to learn 1+ week worth of material.

At the end, the students did their long division on their own & was pretty happy getting a 90-something on their short quiz.

Categories: Learning, Teaching

Inspiring: Leading to Action

August 3, 2009 Leave a comment

LightRay_roadAn inspiration of this blog was the post
How Teaching Can Make You Unforgettable
from Anita Bruzzese‘s blog On the Job.

I have been teaching kids for years & I have been applying those skills in the wokplace; But not until when I was replying on Anita’s post that I found myself constantly thinking of more & more points; that’s when I find myself thinking … “I might be able to write a full blog on this topic alone” … So I did, 3 months later (After planning, researching & pushing myself to do it).

Most of the time when students ask for help, they already know what to do. Usually what I do is to just ask leading questions to inspire them to figure out what they to should do … and their face lights up when they figure it out themselves.

Here is one simple way to inspire others through a situation:
1. Use leading questions to point people to a direction
2. Give them confidence/permission to take action
Note:
 Please don’t make them feel wrong if they took a different direction than you expected

3. Make sure to watch their reaction when they see their results unfold in front of them

Categories: Blog, Leading